Explore our most commonly asked questions below.
If you have not yet purchased the device, please visit our manual page, contact our sales manager, or call our customer support team at+86 13188391510. If you have already purchased the device, please refer to the manual or QR code provided with the device for contact information.
Our lifts’ specifications are included on our product pages, along with a downloadable brochure for eachproduct. For additional information,explore our manuals page, Or call our customer support team at+86 13188391510.
The general rule of thumb is that a standard two-post lift requires 12ft of ceiling height/i2ft x 24ft of clearoperational area. Generally, a standard residential four-post lift requires a ceiling height with a minimumclearance of 10ft. However, bay size requirements vary from lift to lift, and other lift styles have specificspace requirements. Before purchasing and installing a lift, we encourage you to verify that your lift willfitin your shop by contacting our customer support team at +86 13188391510. You can also review the lift’sproduct manual to confirm its installation requirements. To find the manual, visit our manuals page, or If you have already purchased the device, please refer to the manual or QR code provided with the device for contact information.
For four-post residential lifts, we encourage you to use our ceiling height calculator. The general rule ofthumb is that a standard two-post lift requires 12ft of ceiling height/12ft x 24ft operational area, and astandard residential four-post lift requires a ceiling height with a minimum of 10ft. However, the ceilingheight requirements do vary from lift to lift. Before purchasing and installing a lift, we encourage you toverify that your lift will fit in your shop by contacting your local distributor or our customer support team at1.800.445.5438. You can also review the lift’s product manual to confirm its installation requirements. Tofind the manual, visit our manuals page, or if you have already purchased a lift,refer to the green RotaryVirtual Support sticker on your equipment.
The general rule is that a five-inch depth of 3000PSI concrete is essential for floor integrity, lift stability, andproper floor anchoring. However, special concrete requirements may exist for particular lifts and areaswith higher seismic activity. Before purchasing and installing a lift, please confirm the lift’s concreterequirements by contacting your local distributor.You may also contact our customer support team at1.800.445.5438.
No. Allifts must be installed on a concrete surface to ensure their stability and safety.
Although we do not recommend installing our lifts outdoors, there are specific steps you can take tosafeguard your equipment from the elements. For detailed information on particular lift models, please getin touch with your local distributor or our customer support team at 1.800.445.5438.
A structural engineer must evaluate your building and the lift’s specifications to determine if installing itover your basement is safe. For additional guidance, please get in touch with your local distributor or ourcustomer support team at 1.800.445.5438. You can find product specifications by reviewing the lift’smanual. To see the manual, visit our manuals page, or if you have already purchased a lif,refer to thegreen Rotary Virtual Support sticker on your equipment.
Absolutely! However, you must know the heating system’s routing location to ensure the installation’sanchoring process does not cause any damage to your heating system. For additional guidance, pleaseget in touch with your local distributor or our customer support team at 1.800.445.5438.
Most of our lifts require floor anchoring, though exceptions exist. The general rule is that a five-inch depthof 3000PSI concrete is essential for floor integrity,lift stability, and proper floor anchoring. However, specialconcrete requirements may exist for particular lifts and areas with higher seismic activity. Beforepurchasing and installing a lift, please confirm the lift’s concrete requirements by contacting your localdistributor. You may also contact our customer support team at 1.800.445.5438.
Most of our lifts require208V standard power; however, other power options may be available, andelectrical requirements vary between lifts. Please contact your local distributor for product-specificinformation before ordering or installing a lift or electrical. You may also contact our customer supportteam at 1.800.445.5438.
Please get in touch with your local distributor to confirm your local electrical code’s requirements forautomotive lifts.
The required fluid type and quantity varies from lift to lift. For product-specific information, contact yourlocal distributor or our customer support team at 1.800.445.5438.You can also review the lift’s productmanual to confirm its operational requirements. To find the manual, visit our manuals page, or if you havealready purchased a lift, refer to the green Rotary Virtual Support sticker on your equipment.
The required fluid type and quantity varies from lift to lift. For product-specific information, contact yourlocal distributor or our support team at 1.800.445.5438. You can also review the lift’s product manual toconfirm its operational requirements. To find the manual, visit our manuals page, or if you have alreadypurchased a lift, refer to the green Rotary Virtual Support sticker on your equipment.
Our automotive lifts are made in 1SO900l-compliant facilities in Madison, Indiana, and around the world.Our American-owned factories require all management and manufacturing to meet specificrequirements prescribed by IsO. For more information, please visit the 1SO website. Explore our productpages or find a local distributor to learn more about our products.
After inventing the hydraulic automotive lift 100 years ago, we helped found the Automotive Lift Institute(All) and a global standard of safety and durability for automotive lifts. Your safety and productivity havebeen our guiding principles since the beginning, which is why our lifts are the fastest, safest, and mostdurable on the market. Al’s certifications are the gold standard for lift safety across the industry. Althoughsome lift manufacturers do not offer All-certified lifts, we do. Want to see how our lifts compare to thecompetition? Explore our product pages or find a local distributor for product-specific information.
Rotary Solutions is proud to be an IsO-9001 Certified organization. Being ISO-9001 Certified means that ourcompany has implemented effective processes and trained staff to deliver flawless products and servicestime after time. 1SO-9001 is a globally recognized standard for quality management. It helps organizationsof all sizes and sectors to improve their performance, meet customer expectations, and demonstrate theircommitment to quality. Its requirements define how to establish,implement, maintain, and continuallyimprove a quality management system (QMS). For more information, visit the ISO website.
After we invented the hydraulic automotive lift, we became (and continue to be) the premier commerciallift manufacturer in America and globally. As our customers became dependent on our revolutionary liftsto maximize their shop’s productivity and uptime, they began asking for the same quality lifts forresidential purposes. Since then, we have offered affordable residential/enthusiast-grade All-certified liftsalongside motorcycle lifts and other commercial-grade shop equipment.Explore our product pages orfind a local distributor to learn more about our products.
Although we only offer new equipment, we do offer promotional sales. Explore our product pgges or find alocal distributor to learn more about our promotional sales and products.
We focus on producing a highly refined product line to provide the best possible product for shops acrossAmerica and the world. Although we do not typically produce custom automotive lifts, we regularly designcustom OEM-approved lift adapters, parts, and accessories. Explore our product pages or find a localdistributor to learn more about our products. You may also contact our customer support team withproduct-related inquiries at 1.800.445.5438.
We do offer many of our products in a variety of colors, To see which color options are available for theautomotive lift you would like to purchase, we encourage you to explore our product pages or to contactyour local distributor.
The lead time for shipping can vary from product to product. For product-specific lead times andinventory-related inquiries, please contact a local distributor or our customer support team at1.800.445.5438.
For tracking information, please get in touch with our customer support team at 1.800.445.5438.
Our shipping coverage varies from brand to brand. For brand-specific shipping information, we encourageyou to contact your local distributor.You may also contact our customer support team at 1.800.445.5438.
Our shipping coverage varies from brand to brand. For brand-specific shipping information, we encourageyou to contact your local distributor.You may also contact our customer support team at 1.800.445.5438.
Automotive lifts can be incredibly heavy and are not eligible for liftgate delivery due to their size. You willneed a forklift, boom, or similar equipment to unload the lift safely.
Absolutely! We have been serving shops across America and the world since we invented the automotivelift 100 years ago. Our products cover a large variety of shop needs, from wheel service and A/C carts toauto collision repair and beyond. Explore our product pages or find a local distributor to see how we canhelp you maximize productivity and uptime.
To find a manual, visit our manuals page, or if you have already purchased a lift,refer to the green RotaryVirtual Support sticker on your equipment.
To confirm maintenance requirements, you can review the lift’s product manual. To find the manual, visitour manuals page, or if you have already purchased a lift,refer to the green Rotary Virtual Support stickeron your equipment.
You can use bio-oil in your automotive lift if it meets an ISO-32 specification and the oil is changed orcleaned according to its manufacturer’s requirements.
Our warranty terms may vary from product to product. For product-specific warranty information, pleasevisit our warranty page. You may also contact our customer support team for warranty information andassistance at 1.800.445.5438.
Our warranty terms may vary from product to product. For product-specific warranty information, pleasevisit our warranty page. You may also contact our customer support team for warranty information andassistance at 1.800.445.5438.
Please get in touch with our customer support team for inquiries regarding warranty claims and coverage at1.800.445.5438.
Please review the troubleshooting tips within your owner’s manual. To find the manual,refer to the greenRotary Virtual Support sticker on your equipment. If you need additional help, please reach out to ourcustomer support team at 1.800.445.5438. If your lift needs service, click here to find a local servicer
To find a local service provider, please click here.
We maintain an active inventory of the most commonly required repair and replacement parts. To orderparts, please contact your local Rotary Autorized Installer (RAl). If you have any questions, please reach outto our customer support team at 1.800.445.5438.
You can register your product by clicking here or by contacting our customer support team at1.800.445.5438.
All of our Wheel Service Balancers have the industry-standard 40mm shaft. If you have older equipmentwith a 40mm shaft, any of its aftermarket accessories will work with ours.
No. Thanks to the Bluetooth technology used for camera-to-console communication, you can use ourwire-free console off to the side of the work bay.
Absolutely! We offer equipment setup and training, on all serialized Rotary Wheel service Equipment. Ourtraining prepares your technicians to operate Rotary equipment; it does not cover balancing wheels,changing tires, or aligning vehicles.
Properly adjusting the positioning screw on swing-arm tire changers will significantly reduce the chancesof damaging wheels. The mount/demount tool should be roughly 1/8″ off of the wheel. Using the swing armadjustment screw will ensure that the tool head does not move back in, introducing potential damage.
For optimal performance,it is essential to apply tire paste to your tire changer when demounting a tire(even if it is going in the trash) and when mounting a new tire. Applying tire paste will significantly reducethe risk of damaging/tearing the tire bead.
Absolutely! We maintain a large inventory of Wheel Service products in Madison, Indiana. If you areinterested in a particular product or Rotary QuickShip, please explore our product pages or contact yourlocal distributor for additional information.
Yes, all of our Tire Changers ship with one tub of tire paste.
You can purchase vehicle specification updates through your local service center or distributor. Oncepurchased, you can download the specifications onto your alignment machine.
It is essential to shut down your alignment software properly.The correct method is to close the alignmentsoftware by pressing the Fl or (RED) key on the software’s home screen. Once the software shuts the unitdown,it is safe to turn the power switch to the off position. *Note: your battery charging station will stillcharge with the unit’s switch in the off (“O”)position.
Our warranty terms may vary from product to product. For product-specific warranty information, pleasevisit our warranty page. You may also contact our customer support team at 1.800.445.5438.
You can find a list of local service centers by clicking here.
For rental companies, every minute a vehicle spends in the shop means lost revenue.Efficient lifts are essential. Rotary and Forward lifts reduce service time, maximizing vehicleuptime and keeping your fleet generating income.
Preventive maintenance is crucial for fleet longevity. Inconsistent service processes can leadto costly breakdowns. Rotary's reliable lifts, wheel service and AC products ensureconsistent, high-quality maintenance, extending vehicle life.
Fleet management is driven by metrics. Slow service times and high costs can affect KPls.Rotary's fast-operating lifts and efficientwheel service products enhance performancemetrics, reducing service times and costs.Consistency in service processes is key forlarge fleets. Variability can lead to inefficiencies. Rotary and Forward lifts supportstandardized workflows,ensuring repeatable,efficient maintenance across all vehicles inyour fleet.
Electric vehicles present unique challenges,including battery weight and car width.Standard lifts may not suffice. Rotary's AV liftsare designed to handle electric vehicles withease, ensuring safe and efficient service formodern fleets.
Meeting vehicle resale standards is key for fleet management. Subpar maintenance canreduce resale value. Rotary's high-quality liftsand service products ensure vehicles aremaintained to the highest standards, preserving resale value.
Technician productivity is crucial for efficientfleet maintenance.Complex equipment canhinder performance. Rotary's user-friendly liftsand wheel service products enhancetechnician efficiency, improving overallservice productivity. Speed of service directlyimpacts fleet availability. Slow equipment can cause delays. Rotary's high-speed lifts andwheel service products streamlinemaintenance, reducing vehicle downtime andenhancing fleet productivity.
Downtime for trucks means lost revenue forfleet owners. Quick and reliable service isessential. Rotary's heavy-duty lifts expediterepairs, minimizing downtime and keepingtrucks on the road, ensuring continuousbusiness operations.
Servicing large, heavy trucks requires robustequipment. Standard lifts may struggle with theweight.Rotary's high-capacity lifts - includingour flexible Mobile Columns - are designed to handle even the heaviest trucks, ensuring safeand efficient lifting for all service needs.
Large trucks require significant space forservicing. Poorly designed lifts and other shopequipment can exacerbate space issues.Rotary Solutions'compact and versatile liftsolutions, wheel service and AC productsoptimize space utilization, allowing more trucksto be serviced in limited areas.
Servicing a variety of truck sizes can becomplex. Standard lifts may not accommodateall vehicles. Rotary's lifts and other shopequipment offer adjustable configurations,making it easy to service everything frommedium-duty trucks to large 18-wheelersefficiently. Rotary's
Onboarding and training technicians tohandle large trucks can be challenging.Complex equipment can hinder productivity.Rotary lifts are user-friendly and intuitive,reducing training time and enabling technicians to quickly become proficient.Rotary Solutions' online training programs andmaterials allow techs to dive deeper intoequipment operation and become even more productive resources for your shop.
High service demand can overwhelm yourshop. Inefficient equipment exacerbates theissue. Rotary lifts improve service speed andefficiency, allowing you to meet high demandwithout compromising on quality or customer satisfaction. Long service times can frustratecustomers and reduce productivity. Slow liftscontribute to delays. Rotary's fast-operating lifts streamline the service process, reducingwait times and enhancing customersatisfaction.
Improving throughput in service bays is crucialfor profitability. Slow lifts and other equipmentcan hinder efficiency. Rotary's fast-operatinglifts and intuitive wheel service and AC productsreduce service time, increasing throughput andboosting profits. Invest in products that keepyour service lanes moving swiftly.
Retaining qualified technicians is a persistentchallenge. Technicians appreciate easy-to-operate, reliable equipment.Rotary lifts, wheelservice and AC products are not only well-known and trusted by experienced techs,they're user-friendly, ensuring new hires areproductive from day one. Using the best,reliable equipment for your shop helps reduceturnover once you do find great people.
Maximizing space in your service area is vital.Bulky, outdated equipment can waste valuablespace. Rotary Solutions'compact, versatile lifts,wheel service and AC carts optimize your shoplayout, allowing more vehicles to be serviced simultaneously, enhancing efficiency.
Servicing a diverse range of vehicles can bechallenging. Rotary Solutions' lifts, wheel serviceand AC carts offer versatility to accommodatedifferent vehicle types and sizes, ensuring yourshop can handle anything from compact carsto heavy-duty trucks efficiently. Even wider EVcars are easily accommodated by Rotary's new AV lifts.
Just when things seem settled, you're addingmore branches to your operation and, mostlikely, different brands and types of shopequipment.Rotary Solutions' shop equipmentcan be your go-to standard based onreputation, quality and overall value. When youstandardize with Rotary Solutions, you getproductivity by day and great sleep at night!
High maintenance costs can erode profits.Poor-quality lifts and other shop equipment canrequire frequent repairs. Rotary Solutions' lifts,wheel service and AC equipment are all built for durability and reliability, reducing maintenance needs and costs, ensuring a better return on investment over time. Lower cost of ownership means increased profitability for you and your dealership!
Collision repair involves complex diagnosticsand calibration. Advanced technology can bedaunting. Chief's state-of-the-art diagnostictools simplify the process, ensuring accurateassessments and speeding up repair times,keeping costs down. Integrating new technology into existing workflows can be complex. Chief's advanced ADAS and calibration tools are designed for seamlessintegration, enhancing your shop'scapabilities without disrupting established OrOcesses.
Finding and retaining skilled technicians iscritical. Advanced repair equipment can bechallenging to master. Chief's user-friendlytools and Rotary lifts enable quick training, allowing new techs to become productive swiftly, reducing turnover. Available trainingprograms and content from Rotary Universityhelp techs go deeper to master machines and techniques.
Collision repairs are often reimbursed byinsurance, putting pressure on cost control.Inefficient processes can erode profits. Chief'sefficient repair technologies streamline workflows, ensuring repairs are completedcost-effectively.
Repairing a wide variety of vehicles can bechallenging. Standard equipment may not beversatile enough. Chief and Rotary provide adaptable solutions that handle diverse vehicle types, ensuring efficient and effective repairs forall models.
Maintaining high-quality repairs whilemanaging throughput is essential. Inferior equipment can compromise standards.Chief's advanced tools ensure precise repairs,while Rotary lifts provide reliable support,maintaining quality and customersatisfaction. In addition, high operational costs can impact profitability. Frequentequipment breakdowns exacerbate the issue.Chief's durable tools and Rotary lifts are built to last, reducing maintenance costs andensuring a better return on investment.
Managing repair times is crucial for customersatisfaction and profitability. Slow equipmentcan delay repairs. Chief and Rotary's fast-operating tools and lifts streamline repairprocesses, reducing wait times and increasingcustomer satisfaction. Frequent equipmentbreakdowns exacerbate the issue. Chief'sdurable tools and Rotary lifts are built to last,reducing maintenance costs and ensuring abetter return on investment.
Maximizing throughput is key for profitability in auto repair shops. Slow lifts can causedelays. Rotary's fast-operating lifts enhance efficiency, allowing more vehicles to beserviced in less time, increasing revenue.
Hiring and retaining skilled technicians is crucial. Complex equipment can hinderproductivity. Rotary and Forward lifts and shop equipment are intuitive and user-friendly,enabling technicians to work efficiently from day one, improving job satisfaction andretention.
Limited space can restrict the number of vehicles serviced. Bulky equipment wastesvaluable area. Rotary and Forward's compact, versatile lifts and shop equipment optimizespace utilization,enabling more vehicles to be serviced simultaneously and boosting shopcapacity.
Servicing a wide range of vehicles can bechallenging. Standard lifts may notaccommodate all types,especially new ElectricVehicles (EVs), Rotary and Forward lifts offerversatility to handle everything from compactcars to larger vehicles and EVs, ensuringefficient service for all customers.
Ensuring consistent service quality is vital forcustomer satisfaction. Unreliable equipmentcan lead to variability. Rotary lifts provide dependable performance, ensuring that each vehicle is serviced to high standards everytime. Reducing customer wait times is crucialfor satisfaction. Slow, inefficient equipmentcan lead to longer service times. Rotary'shigh-speed lifts minimize downtime, allowingfor faster service and happier customers.
High maintenance costs can erode profits.Poor-quality lifts often require frequent repairs.Rotary and Forward lifts and Rotary wheelservice and AC units are built for durability,reducing maintenance needs and costs,ensuring a better return on investment overtime.
